Genuine Performance Products Ltd want you to be happy with your purchase from us, so if for any reason your unhappy, we’ll do our best to put things right.
We conform to the distance selling regulations and offer a flexible returns policy and we’re are happy to accept items back for a refund or exchange if they don't fit, you've ordered the wrong things, the items are damaged or faulty upon receipt or you simply don't like what you've ordered.
We politely ask that:
You notify us that there’s a problem within 14 days of receipt.
Goods are returned within 30 days of receipt.
Goods must be in original undamaged packaging.
Goods must not be fitted or used.
Please notify us of a return by email at: firstname.lastname@example.org with ‘Return’ and your order number in the subject line.
Please send all returns to the following address:
Genuine Performance Products Ltd- Returns
Unit 5 Marquis Court
Rawdon Business Park
We highly recommend you send your return by a registered service in case it’s lost or damaged in transit and make sure you keep your postage receipt. Genuine Performance Products Ltd cannot be responsible for loss or damage of goods in transit back to us.
We only refund return postage in cases where the product is damaged or faulty upon receipt.
When we receive the return we’ll either credit you in full for the amount you originally paid, or send you a replacement at our expense.
All goods purchased from Genuine Performance Products Ltd are covered by a full manufacturers warranty. The duration of this warranty is at least 1 year but some manufacturers offer extended warranty. Generally speaking, warranties cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, general wear and tear etc. If you feel that the product you have purchased from Genuine Performance Products Ltd has developed a fault then please contact us before returning goods so that we may help resolve the problem in the suitable manner.
If in doubt please contact us on email@example.com or 01283 381304